Share
In today's rapidly advancing technological landscape, it is crucial that we responsibly use AI as marketers and business leaders. Our Responsible AI Principles guide our actions and decisions, emphasizing a human-centered approach where AI empowers professionals instead of replacing them. We prioritize accountability, ethical use of AI technology, transparency in data collection, and personalization without invading privacy. By upholding these principles, we aim to build a better future where AI benefits humanity and society as a whole.
Our Responsible AI Principles
These AI Principles describe our commitment to using technology responsibly and work to establish specific application areas we will not pursue.
- We believe in the responsible design, development, deployment and operation of AI technologies.
- We believe in a human-centered approach to AI that empowers and augments professionals. AI technologies should be assistive, not autonomous.
- We believe that humans remain accountable for all decisions and actions, even when assisted by AI. The human must remain in the loop in all AI applications.
- We believe in the critical role of human knowledge, experience, emotion, and imagination in creativity, and we seek to explore and promote emerging career paths and opportunities for creative professionals.
- We believe in the power of language, images and videos to educate, influence, and affect change. We commit to never knowingly use generative AI technology to deceive; to produce content for the sole benefit of financial gain; or to spread falsehoods, misinformation, disinformation, or propaganda.
- We believe in understanding the limitations and dangers of AI, and considering those factors in all of our decisions and actions.
- We believe that transparency in data collection and AI usage is essential in order to maintain the trust of our audiences and stakeholders.
- We believe in personalization without invasion of privacy, including strict adherence to data privacy laws, mitigation of privacy risks for consumers, and following our moral compass when legal precedent lags behind AI innovation.
- We believe in intelligent automation without dehumanization, and the potential of AI to have profound benefits for humanity and society.
- We believe in an open approach to sharing our AI research, knowledge, ideas, experiences, and processes in order to advance the industry and society.
- We believe in the importance of upskilling and reskilling professionals, and using AI to build more fulfilling careers and lives.
- We believe in partnering with organizations and people who share our principles.
- We believe in honoring and respecting the original work of authors and creators.
How We Use AI Today
While we are constantly experimenting with AI technologies to drive efficiency and performance across all business functions, our primary use cases today are in the generative AI space for marketing, specifically minor content creation and edits for our blog, webinars, digital ads and long-form content.
We use a collection of Software-as-a-Service (SaaS) products for:
- Research & ideation
- Speech-to-text transcription
- Content summarization
- Outline generation
- Image generation
- Minor copy editing
AI Applications We Will Not Pursue
In addition to the above objectives, we will not design or deploy AI in the following application areas:
- Technologies intended to mislead, manipulate, or deceive, as we firmly believe in fostering trust, transparency, and authenticity in all our work.
- Technologies that gather or use information for surveillance violating internationally accepted norms.
- Technologies whose purpose contravenes widely accepted principles of international law and human rights.
About This Document
This is v1 of our Our Responsible AI Principles. It is based on the “The Responsible AI Manifesto for Marketing and Business” published by the Marketing Artificial Intelligence Institute. We are sharing this knowing that it will evolve.
Our hope is that it inspires other marketers and business leaders to think more critically about their development and use of AI technologies, and put responsible AI principles and policies in place to guide their teams moving forward.
You can download a PDF version of this manifesto by clicking here. All parts of the manifesto can be used under the Creative Commons license below.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
